Privacy Policy

Refunds and Returns Policy

Last Updated: July 3, 2024

At BDL Design & Printing, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, our comprehensive refunds and returns policy outlines the process, conditions, and timeframes for returning products and receiving refunds.

1. Returns Process

1.1. Initiating a Return: To initiate a return, please contact our customer support team within 7 days of receiving your order. You can reach us at:

Please include your order number, the product(s) you wish to return, and the reason for the return in your communication.

1.2. Return Authorization: Once we receive your return request, we will review it and provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product(s).

2. Conditions for Returns

2.1. Eligibility: To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • The product must be returned within 7 days of receiving your RMA number.

2.2. Non-Returnable Items: Certain items are non-returnable, including but not limited to:

  • Custom or personalized products
  • Digital products
  • Items marked as final sale

3. Return Shipping Costs

3.1. Customer Responsibility: The customer is responsible for paying the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

3.2. Shipping Costs for Defective Products: If the return is due to a defective product or an error on our part, we will cover the return shipping costs. Please contact us to arrange for the return shipping.

4. Inspection and Refunds

4.1. Inspection: Upon receiving your returned product, we will inspect it to ensure it meets the return conditions. We will notify you of the status of your return after the inspection.

4.2. Refund Processing: If your return is approved, we will process your refund to the original payment method within 7-14 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [email protected] with your order number and details of the product issue.

6. Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer support team at:

We are here to assist you and ensure your satisfaction with our products.

7. Changes to This Policy

We reserve the right to update or modify this refunds and returns policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Please review this policy periodically for any updates.

Thank you for choosing BDL Design & Printing. We value your business and strive to provide you with the best possible service.